Terms of Service

By creating an account or using SpaSeen, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business, and “you” means both you and that business.

If you do not agree with these terms, do not use the service.

SpaSeen is a monitoring and diagnostics service. It puts patient-style questions to third-party AI assistants, records whether your business is named in the answers, examines your publicly available website and business listings, and reports findings with suggested fixes.

Two things it deliberately is not. It is not a service that changes anything on your behalf — SpaSeen does not edit your website, your hosting, or your business listings, and asks for no access that would let it. And it is not a guarantee of results.

AI assistants decide their own answers. Those answers change over time, differ between users, and are controlled entirely by the companies that operate them. Neither we nor anyone else can make a given assistant recommend a given business.

So: we do not promise that your business will appear in any assistant’s answers, that following our suggestions will cause it to appear, that your visibility will improve, or that any particular commercial outcome will follow. What we promise is to report what we observed and to explain the issues we identified. Anything phrased as a recommendation is our opinion, not a warranty.

Our findings are informational. They are not legal, medical, regulatory, or professional advertising advice. You are responsible for ensuring anything you publish about your own practice complies with the rules that apply to it.

SpaSeen is for business use by people aged 18 or over. You are responsible for keeping your login credentials secret and for everything done through your account. Tell us promptly at matthew@spaseen.com if you believe your account has been accessed by someone else.

The information you enter about your business needs to be accurate. The service works by comparing what assistants say about a business against what that business publishes; wrong inputs produce wrong findings.

• Recurring billing. Paid plans are subscriptions. Unless stated otherwise at checkout, they renew automatically each billing period at the price shown when you subscribed, until cancelled.
• Payment processing. Payments are handled by Stripe. We do not receive or store your full card number. Your use of Stripe is subject to Stripe’s own terms.
• Cancelling. You may cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then.
• Refunds. Fees already paid are non-refundable except where the law requires otherwise, or where we agree otherwise in writing. If something has genuinely gone wrong, email us — we would rather sort it out than stand behind this sentence.
• Price changes. We may change prices. If we do, we will give you notice by email before the change applies to your subscription, and you may cancel before it takes effect.
• Taxes. Prices exclude taxes unless stated. You are responsible for any taxes due on your purchase other than taxes on our income.

You agree not to:

• Use the service in any unlawful way, or to violate anyone else's rights.
• Resell, redistribute or publish the service's reports as your own product without our written permission. Sharing a report about your own business with your own staff, agency or web developer is expressly fine and is what it is for.
• Attempt to gain unauthorised access to the service, other accounts, or the systems it runs on.
• Copy, scrape or systematically extract the service other than through features we provide.
• Reverse engineer or attempt to derive the underlying source code, except to the extent the law permits despite this restriction.
• Interfere with the service's operation, or place unreasonable load on it.
• Submit information about a business you have no legitimate interest in monitoring.

You keep all rights in the information you submit. You grant us a non-exclusive licence to store, process and transmit it as needed to run the service for you — including sending relevant parts to the third-party providers described in our Privacy Policy. That licence exists to operate the service and for no other purpose.

You confirm you have the right to submit what you submit. This matters most for information about other people — a practitioner’s name, credentials or biography, for example. If you enter details about your staff, you are confirming you may share them with us for this purpose.

We keep all rights in the service itself: the software, the checks, the way findings are produced and presented. Reports we generate for you are yours to use within your business.

We may use aggregated and de-identified information — statistics that do not identify you or your business — to understand and improve how the checks perform.

The service depends on third parties: the AI assistants it queries, the mapping service it looks business listings up in, and the infrastructure it runs on. Their availability, pricing, terms and behaviour are outside our control. If one of them changes or stops offering access, the service may change accordingly.

Answers produced by AI assistants are generated by those third parties. They can be inaccurate, inconsistent, or unflattering, and they are not our statements.

The diagnostic side of the service reads publicly available information — a website as any visitor or search crawler would see it, and publicly listed business details. It does not require, request or use any credential belonging to the business being examined.

We may change, add to, or discontinue features. Where a change removes something significant that you rely on, we will make reasonable efforts to give notice. We do not promise the service will be uninterrupted or error-free, and it may be unavailable during maintenance or because a third party we depend on is unavailable.

You may stop using the service and close your account at any time. We may suspend or terminate access if you breach these terms, if payment fails, or if we are required to by law. Where circumstances allow, we will contact you first.

On termination, your right to use the service ends. Sections that by their nature should survive — ownership, disclaimers, limitation of liability, indemnity and governing law — continue to apply.

To the fullest extent permitted by law, the service is provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory — including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Some jurisdictions do not allow certain warranties to be excluded, in which case the exclusions above apply only as far as that law permits, and you may have rights this section does not take away.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data, even if advised such damages were possible.

To the fullest extent permitted by law, our total liability arising out of or relating to the service or these terms will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

Nothing in these terms limits liability that cannot be limited by law, including for fraud.

You agree to indemnify and hold SpaSeen harmless from claims, damages and reasonable costs arising from your use of the service in breach of these terms, or from information you submitted that you did not have the right to submit.

We may update these terms. If a change is material, we will give reasonable notice — by email or in the service — before it takes effect. Continuing to use the service after that means you accept the updated terms. The effective date at the top of this page always reflects the current version.

These terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. The state and federal courts located in that state have exclusive jurisdiction over any dispute, and both parties consent to that jurisdiction.

Before filing anything, please email us and give us thirty days to resolve the problem directly. Most disagreements are cheaper to fix in a conversation.

These terms, together with the Privacy Policy, are the entire agreement between us about the service. If a provision is found unenforceable, the rest continues to apply. Our not enforcing a provision is not a waiver of it. You may not transfer these terms without our consent; we may transfer them to a successor in connection with a merger, acquisition or sale of assets.

Questions about these terms: matthew@spaseen.com.